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About freedom of information
The Freedom of Information Act 1982 (FOI Act):
- gives everyone the right to access copies of documents held by Australian Government agencies and ministers’ offices, unless specific exclusions or exemptions apply
- requires Australian Government agencies to make FOI decisions within statutory timeframes
- requires Australian Government agencies to publish an FOI disclosure log of certain released documents
- requires Australian Government agencies to publish a broad range of information under the Information Publication Scheme (IPS).
What you can request
You can request a document held by the Australian Centre for Disease Control.
You can make a request on behalf of someone else, though you will be required to provide evidence of authorisation to act on behalf of that person.
You may need to pay fees and charges if seeking access to non-personal information.
General enquiries
If you are seeking general information or answers to specific questions, use our general enquiry form.
How to make an FOI request
You will require an email address to complete this online form.
Other options
You can also submit an FOI request by email or mail.
Your FOI request must:
- be in writing
- state that the request is made under the FOI Act
- provide enough information about the document(s) you wish to access so that we can process your request
- provide an email or postal address where we can contact you.
It is helpful if you tell us:
- the specific type of documents you are seeking (for example, emails, reports, data, evaluations or proposals)
- the subject of or a description of the documents you wish to access
- the date range of interest.
If we have any questions about the scope of your request, we will contact you by email or phone to clarify your request.
If you need help making an FOI request, please contact us.
FOI charges
You may be charged a processing fee for non-personal information access requests.
The Freedom of Information (Charges) Regulations 2019 set the charges at the following amounts.
| Activity item | Charge |
|---|---|
| Search and retrieval: time spent searching for or retrieving a document | $15.00 per hour |
| Decision making: time spent in deciding to grant or refuse a request, including examining documents, consulting with other parties, making deletions or notifying any interim or final decision on the request | First 5 hours: Nil Subsequent hours: $20 per hour |
| Electronic production: retrieving and collating information stored on a computer or on like equipment | An amount not exceeding the actual cost incurred in producing the copy |
| Transcript: preparing a transcript from a sound recording, shorthand or similar medium | $4.40 per page of transcript |
| Photocopy: a photocopy of a written document | $0.10 per page |
| Other copies: a copy of a written document other than a photocopy | $4.40 per page |
| Replay: replaying a sound or film tape | An amount not exceeding the actual cost incurred in replaying |
| Inspection: supervision by an agency officer of an applicant’s inspection of documents or hearing or viewing an audio or visual recording | $6.25 per half hour (or part thereof) |
| Delivery: posting or delivering a copy of a document at the applicant’s request | Cost of postage or delivery |
| Source: OAIC charges framework | |
If we apply a charge, we will provide you with a preliminary charge notice (an estimate) based on our initial assessment of the work required to process your request.
If the amount is over $100, we will ask that you pay a deposit. The charge notice will be updated, and may be amended, once work on your FOI request is completed.
Once you have reviewed the preliminary charge notice, you can choose whether you wish to:
- pay the charge or deposit to proceed with the request
- contest the way the charge was calculated
- ask that the charge be withdrawn or not imposed; reasons we would not impose a charge might include financial hardship or if access to the documents would be in the interest of a substantial section of the public
- withdraw the FOI request.
If you have questions or need help with a charge notice, please contact us.
How we process FOI requests
We will contact you within 14 days after you submit the form to acknowledge your request or request further information from you.
We will make a decision on your FOI request within 30 days unless that time has been extended by a provision within the FOI Act. The decision letter will explain the reasons for the FOI decision.
We will ask you to provide evidence of:
- your identity if you are seeking to access or amend personal information, including information about yourself
- an authority to act if you are seeking to access another party’s personal or business information.
Sometimes, for complex or large requests, we may request an extension of time from you or the Australian Information Commissioner to process your request. We will always work to finalise your request as soon as possible within any extended statutory period.
If we need to consult an external third party about documents in the scope of your request, the statutory time frame will automatically be extended by 30 days. If this occurs, we will notify you in writing and advise you of the new statutory due date.
Reviews and complaints
If you disagree with an FOI decision we make, you can:
- request an internal review
- ask the Australian Information Commissioner (OAIC) to review the decision.
Requests for internal review must be made in writing to us within 30 days of the date of the original FOI decision. Information about how to apply for an internal review will be included in your FOI decision letter.
Internal reviews are done by a senior executive FOI Decision Maker in the Australian CDC. We will make the new decision within 30 days of receiving your internal review request.
You can ask the Australian Information Commissioner to review the original FOI decision or an internal review decision within 60 days of the date of decision. The OAIC has more information about how to apply for external reviews.
If you are unhappy with the way that we have processed your FOI request, you can make a complaint to the OAIC.
FOI disclosure log
Our disclosure log will list the documents provided in response to FOI requests from the start of the Australian CDC on 1 January 2026.
Under the FOI Act, we are not required to publish the following documents or information in the disclosure log:
- personal information about anyone, if releasing the information would be unreasonable
- information about a person’s business, commercial, financial or professional affairs, if releasing the information would be unreasonable
- other information that the Australian Information Commissioner has determined should not be disclosed
- information that cannot reasonably or practicably be published because of required deletions to the document.
We update our disclosure log within 10 days of release of eligible documents.
Contact
Freedom of information contact
Contact us to submit a freedom of information request or if you have any questions about the process.